Appointment Booking Procedures

Q. How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the 'Calendar' button in the menu.


Q. How can I schedule an initial appointment?

1.      Call the Intake Office at 519-433-3491 ext. 7800

2.      Complete the appointment request form indicating all dates and times you are available


Q: How can I schedule a follow-up appointment?

1.      Using the Appointment Booking Module

                                i.            Browse the schedule for existing availabilities.

                               ii.            Click on 'Schedule an appointment' in the menu

                             iii.            Choose your assigned counsellor

                             iv.            Use the left and right arrows at the top left of the calendar to browse the schedule. Note that availabilities will appear as boxes on the calendar.

                               v.            Follow the prompts to confirm and finalize the booking

2.      Stop by Wemple Room 151

3.      Call our office at 519-433-3491 ext. 7800

4.      Complete the appointment request form  indicating all dates and times you are available

Q. What do I do if I cannot remember my assigned Counsellors name?

Please call 519-433-3491 ext. 7800


Q. I have an urgent matter to discuss with my Counsellor, and I do not see any appointments available.  What can I do?

We may have some appointments that have become available.  We also have a limited number of same day appointments available.  Please call 519-433-3491 ext. 7800.


Q. How can I cancel an appointment?

You can cancel your appointment one of the following ways:

·         Click on the Calendar tab at the top of this page.  It will show all of your upcoming scheduled appointments.  Simply click the Cancel button to cancel. 

·         You can email

·         Call our office at 519-433-3491 ext. 7800


Q. What can I do if I have a question or concern?

If your question/concern is urgent you should contact us through phone at 519-433-3491 ext. 7800, or in-person (Wemple Room 151).  For non-urgent matters you can email