Appointment Booking Procedures

Q.  How can I schedule an initial appointment?

1.      Stop by Wemple Room 151, or call the Intake Office at 519-433-3491 ext. 7800

2.      Complete the appointment request form indicating all dates and times you are available

 

Q.  How can I schedule a follow-up appointment?

1.      Using the Appointment Booking Module:

                                i.            Browse the schedule for existing availabilities

                               ii.            Click on ‘Schedule an appointment’ in the menu

                             iii.            Choose your assigned counsellor

                             iv.            Use the left and right arrows at the top left of the calendar to browse the schedule.  Note:  availabilities will appear as boxes on the calendar

                               v.            Follow the prompts to confirm and finalize the booking

2.      Stop by Wemple Room 151

3.      Call our office at 519-433-3491 ext. 7800

4.      Complete the appointment request form indicating all dates and times you are available

 

Q.  What do I do if I cannot remember my assigned Counsellor’s name?

Please stop by Wemple Room 151, or call our office at 519-433-3491 ext. 7800.

 

Q.  I have an urgent matter to discuss with my Counsellor, and I do not see any appointments available.  What can I do?

1.      Walk-in appointments for Accessibility Services and Personal Counselling are available Monday, Tuesday, Thursday, and Friday, 1:30 pm – 3:30 pm (registration opens at 1 pm).  Come to Wemple Room 151 or complete the online walk-in form.

2.      We may have had some appointments that have become available that are not showing on the online calendar.  Stop by Wemple Room 151, or call our office at 519-433-3491 ext. 7800.

 

Q.  How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the ‘Calendar’ button in the menu.

 

Q.  How can I cancel an appointment?

You can cancel your appointment one of the following ways:

1.      Select the calendar tab at the top of this page.  It will show all of your upcoming scheduled appointments.  Simply select the cancel button.

2.      Call our office at 519-433-3491 ext. 7800

3.      Email acsd@kings.uwo.ca

 

Q.  What can I do if I have a question or concern?

If your question/concern is urgent you should stop by Wemple Room 151, call our office at 519-433-3491 ext. 7800.  For non-urgent matters you can email acsd@kings.uwo.ca.